Cutting-edge communications… collaborate anywhere, on any device with total confidence

Introducing our award-winning 8x8 Unified Communications solution

Give your people the connectivity they need to succeed. Our 8x8 Unified Communications solution guarantees secure, crystal-clear voice communications and comes with three feature-packed industry-leading collaboration tools.

Our 8×8 Unified Communications solution ensures your business stays connected wherever your colleagues may be, and no matter what devices they use.

Not only do we guarantee unrivalled voice quality within our SLA, but we also ensure your business conversations are completely secure. This is achieved by privately routing geographically diverse interconnects into 8×8 data centres.

8x8 Unified Communications Solutions

8x8 is a nine-year leader in the Gartner UCaaS Magic Quadrant and it is the only UCaaS leader in the Gartner Magic Quadrant for CCaaS

8x8 Customer Experience Analytics

8x8 Work App

8x8 Unified Communications

Product Overview

8×8 Unified Communications seamlessly integrates with a suite of additional 8×8 solutions, each designed to trigger a step-change in colleague connectivity and collaboration.

At a glance

  • One global cloud platform for voice, video meetings, chat and contact centre
  • Voice quality guaranteed when used in conjunction with EIT connectivity, thanks to 8×8’s patented codec utilisation and on-net voice delivery
  • Global network and reach, with 15+ data centres worldwide and toll-free and local numbers for 1m+ users in more than 125 countries
  • Geo routing to optimise call quality and automatically localise your environment
  • Industry-leading security with numerous third-party security and compliance certifications

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8x8 for Microsoft Teams

Product Overview

Our cloud-to-cloud integration provides enterprise-grade telephony and global PSTN connectivity to customers that want to retain Microsoft Teams as their sole collaboration interface.

Hundreds of organisations with tens of thousands of users globally rely on 8×8 for advanced communications for Teams.

With our solution your employees can make and receive global calls straight from the native dialler, thanks to direct routing with 8×8.

It also provides crystal-clear calls with phone numbers in 120+ countries, unlimited calling plans in 47 countries and full PSTN replacement in 42 countries.

With functionality like this it’s no surprise Gartner has recognised 8×8 as a leader in their Magic Quadrant for UCaaS nine times in a row.

At a glance

  • Unlimited global calling for Microsoft Teams
  • Certified native cloud contact centre that integrates with Microsoft Teams
  • Native interactions with more than 35 business applications including Salesforce, Microsoft dynamics and Zendesk
  • One platform for all users, regardless of whether they are Microsoft Teams users or not

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8x8 Video Meetings

Product Overview

8×8 Video Meetings features high-definition video and audio conferencing with up to 100 active participants. There are no limits on meeting numbers or minutes.

This is a scalable and user-friendly video meetings solution with a comprehensive suite of video collaboration features, and it is designed for businesses of all sizes. Advanced moderation controls include host delegation, meeting lock, participant lobby and participant permissions. There is also optional end-to-end encryption of any meeting, only allowing individuals with a shared key to participate.

Collaboration features include Microsoft, Google and 8×8 Work calendar integrations, download-free guest access via browser, and YouTube live streaming. You can also brand your meetings with a customised background, customised logo and a vanity URL.

At a glance

  • Schedule meetings quickly with Microsoft, Google and 8×8 Work calendar integrations
  • Reach an unlimited audience with new YouTube live streaming capabilities
  • No more remembering the meeting ID—each employee receives a dedicated virtual meeting space with a personalized URL they can share with participants at any time
  • Find meeting controls like mute and audio/video settings fast with an updated intuitive interface
  • No guest downloads. Guests can access meetings via a Google Chrome browser
  • Fully secure, with meeting passcodes and randomly generated meeting names

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8x8 Work app

Product Overview

All of your essential business communications (chat, call, meet and share documents) unified in one simple app on smartphone, tablet or desktop.

Our 8×8 Work app has been designed from the ground up, so your people can work and collaborate wherever they are, on their own terms.

Your teams can also share information in public or private chat rooms and collaborate securely with suppliers and partners, streamlining communications and strengthening relationships.

At a glance

  • Chat, call, meet and share documents from anywhere using a single app that works on desktop and mobile devices
  • Connect with customers and colleagues no matter where you are
  • Enable your teams to collaborate in private or public chatrooms
  • Seamlessly connect your customers with the right people
  • Built-in meetings and meeting room management

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8x8 Analytics

Product Overview

Our 8×8 Analytics solution gives you instant insights into real-time performance and trends. It will empower your managers with customisable reports that highlight the status of critical performance metrics, delivering the information you need to optimise customer experiences.

8×8 Analytics will also reduce the effort of fine-tuning your business effectiveness by flagging metrics that are outside targeted boundaries and identifying areas for agent performance improvements.

At a glance

  • Minimise effort in managing and monitoring your communications environment
  • Quickly identify trends and opportunities with simple navigation from big-picture to detailed insights
  • Easily customise and schedule reports to highlight specific focal areas
  • Proactively take action to identify and address the root cause of problem areas

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